To ensure our services and webshop function optimally, we process various types of personal data. This depends on how you use our website:

• Contact and address details: Such as your first and last name, delivery and billing address, email address, and phone number (required for processing orders and communication).
• Payment details: Information about your transactions and chosen payment methods (these are processed via secure payment providers).
• Account details: If you create an account, we store your preferences and previous orders.
• Website usage & Cookies: Data about your browsing behavior on our website, IP address, browser characteristics, and device data via cookies.

We process your personal data exclusively for specific and legitimate purposes:

• Performance of the agreement: To correctly process and deliver your orders, and to handle any returns or inquiries.
• Customer service: To respond promptly to questions via email or telephone and to support you optimally.
• Marketing & Newsletters (with permission): To inform you about relevant offers, new products, or promotions via email (only if you have signed up for this).
• Legal obligations: Such as complying with tax record-keeping requirements for our administration and the tax authorities.

We do not retain personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. For financial and tax data, we apply the statutory retention period of generally 7 years (for the Tax and Customs Administration). Data from inactive accounts or customer service inquiries is deleted as soon as it is no longer needed.

Degros never sells your data to third parties. We only provide data to third parties when absolutely necessary to fulfill our agreement with you or to comply with a legal obligation. This includes:

• Delivery services: To ensure your package is delivered correctly to the right address.
• Payment providers: To securely process online transactions.
• Software and hosting partners: Such as our e-commerce platform and email marketing tools, with whom strict data processing agreements have been concluded to ensure security.

Because we handle your data carefully, you have various rights regarding your personal data:

• Right of access: You can request at any time to see which data we have registered about you.
• Right to rectification: Is something incorrect? You can have your data updated or corrected.
• Right to erasure: In certain cases, you can request to have your data deleted.
• Right to withdraw consent: You can withdraw your consent for things like newsletters at any time via the unsubscribe link at the bottom of every email.

If you have questions about this privacy policy, want to exercise your rights, or have a complaint about how we handle your data, please feel free to contact us via Degros customer service. You also always have the right to lodge a complaint with the Dutch Data Protection Authority.